Getting Started with Relaya™

Relaya gives you a fully moderated, real-time chat space that you embed directly on your website or app. This page walks you through everything you need to know before you write a single line of code — or paste your first iframe.

Installation

The fastest way to embed Relaya chat is with an iframe. After creating your account, paste your embed snippet anywhere on your site:

<iframe
  src="https://chat.relaya.chat/your-space-slug"
  style="width:100%; height:500px; border:none;"
  allow="storage-access"
></iframe>

For React apps, see the Community Plan page for npm install @relaya-chat/react SDK instructions.

What is Relaya?

Relaya is a hosted chat service. You create a space — a moderated, real-time chat room — and embed it anywhere: a Wix or Squarespace site, a custom React app, a WordPress page, or a mobile app. Everything backend is handled by Relaya: the WebSocket server, message storage, authentication, moderation tooling, and billing. You never deploy or manage a server.

Members of your community authenticate using a one-time password (OTP) sent to their email address. No passwords to remember, no OAuth redirects, no third-party login buttons. Sessions last 33 days. Because every member has a verified email identity, bans stick and your moderation decisions have real weight.

The same space works across every integration path. A member who signs in on your website sees their chat history and chat name in your mobile app — it is one space, not separate environments.

How it works — the short version

1. Sign up and create a space. During signup you choose a plan and give your space a name and a URL slug. That slug becomes part of the embed URL and is permanent, so choose it carefully.
2. Get your embed code. Your account dashboard shows the iframe snippet (and, on Community and Developer plans, the React SDK usage). Copy it.
3. Paste it on your site. Drop the iframe anywhere you want the chat widget to appear. That is all that is required to go live on the Embed plan.

From there you can customise the appearance, upload sticker sets, assign moderators, and configure restrictions — all through the admin panel that is built into the widget itself.

Plans at a glance

Relaya has three paid plans. All plans include moderation tools, OTP authentication, custom stickers, and a message archive. The plans differ in scale limits, branding options, and the integration paths available.

Not sure which plan to start with? The Embed plan is designed for creators and small communities who want to add chat to an existing site without writing code. The Community plan adds custom branding and React SDK access — it is the right choice if you want your own visual identity or are building a custom React frontend. The Developer plan is for teams building mobile apps or integrating chat deeply into a platform via the REST API.

Trial period and billing

Relaya is currently in open public beta. Beta is completely free — no trial clock, no credit card required. When the beta period ends, all beta accounts simultaneously enter a 15-day free trial. New signups after beta always start with a 15-day free trial. You will receive email notifications before your trial ends.

No credit card is required to sign up or to start your trial. You only need to add a payment method when you are ready to subscribe.

If your trial expires without subscribing, your space enters a read-only state. Existing messages are still visible to your community, but new messages cannot be posted. You can reactivate at any time from your account dashboard.

Creating your account and first space

Head to relaya.chat/subscribe to sign up. You will be asked to:

1. Choose a plan (you can upgrade or downgrade later)
2. Enter your email address
3. Choose a space name and a space slug. The slug appears in your embed URL and cannot be changed after creation, so take a moment to pick something clean and recognisable — for example, my-podcast or acme-radio.

After submitting, you will receive a one-time code by email. Enter it to verify your address and complete signup. Your account dashboard and embed code are immediately available — no waiting for approval.

Next steps

Once your account is created, continue to Embedding Your Space to learn how to add the chat widget to your site and use the admin panel.